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How richbd Handles Your Personal Information

When you open an account with richbd, we collect certain personal details to verify your identity and process your payments through bKash, Nagad and Rocket.

Account data protectionbKash, Nagad, Rocket payment recordsYour right to request accessClear data retention periods

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What We Collect and Why It Matters

richbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

richbd collects your name, phone number, and account credentials when you register. If you deposit via bKash, Nagad or Rocket, we also retain a transaction reference and wallet identifier — not your full wallet PIN or password. This data is used strictly for account verification, payment

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processing and fraud prevention. We do not sell your personal information to third parties, and we do not share it outside the scope of operating your account. Your device data — browser type, IP address, session timestamps — is logged automatically to detect unusual login patterns
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and protect your account from unauthorised access. Cookies placed during your session help us remember your preferred language and wallet method so your next visit starts where you left off. You have the right to request a copy of the personal data we hold about you,
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and to ask us to correct or remove it where permitted under applicable law. Eligibility to exercise these rights depends on your local law and the region from which you access the platform. All data requests are handled through our support channel, and we aim to
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respond within the timeframe required by relevant applicable law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We treat your personal and payment information with practical security measures, not just policy language. Here is how each layer works in practice — from account login to wallet records.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. We do not store your bKash or Nagad PIN — only the transaction reference generated after a completed deposit.

Cookies and Session Data

Session cookies remember your wallet preference and language setting. You can clear these through your browser at any time without affecting your account balance or transaction history.

Data Retention

We keep account and payment records for as long as required by applicable financial and legal obligations. When those periods lapse, data is deleted or anonymised from our active systems.

Requesting Changes

Write to us via live chat or the in-account form with your phone number and the specific data you want corrected or removed. We confirm receipt and act within the required legal timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, our support team is the right place to start. Send your request through any of the channels below — include your registered phone number so we can locate your account quickly. We handle all data queries with the same priority as account and payment issues.

Live Chat Open the chat widget from any page on richbd. Tell the agent you have a data privacy request and they will route it to the right team.

Email Support Send your full name, registered phone number and a description of your request to our support email. We reply within the window required by applicable law.

Account Help Form Log into your richbd account, go to Account Settings, then select Data and Privacy. Submit the form there for the fastest internal routing of your request.

Common Questions About Your Privacy on richbd

These are the questions we hear most often from people who want to understand how their data is used, stored and protected on the platform.

We collect your name, phone number and password hash at registration. If you deposit via bKash, Nagad or Rocket, a transaction reference is also stored against your account.

We do not sell your data. We share it only with payment processors like bKash, Nagad and Rocket where necessary to complete a transaction, and with fraud-prevention services that protect your account.

Log into your account and go to Data and Privacy under Account Settings, or contact our support team via live chat. We will provide a summary of the data we hold on your account.

Yes. Submit a deletion request through the in-account form or via live chat. Whether full deletion is possible depends on your local law and any outstanding financial obligations on your account.

We store only the transaction reference generated after your deposit clears. We never see or store your bKash PIN, Nagad PIN or Rocket account password — those stay within your own wallet app.

This policy applies to all account holders. Access to richbd and the rights described here depend on your local law and whether you are in an eligible region — check the applicable terms before you open an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How richbd Handles Your Personal Information

How We Protect and Manage Your Data

Account Security

Cookies and Session Data

Data Retention

Requesting Changes

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on richbd

01 What personal data does richbd collect when I register?

02 Does richbd share my data with anyone else?

03 How can I see what data richbd holds about me?

04 Can I ask richbd to delete my personal data?

05 How does richbd protect my bKash and Nagad payment details?

06 Does this privacy policy apply to everyone who accesses the site?

Privacy Policy

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