Reference

What This Legal Page Covers

This page holds the wording that governs your richbd account: the rules you accept when you join, how we handle your data, and what changes when local law in your region says otherwise.

Terms accepted at sign-upPrivacy and data handlingLocal law takes priorityWritten support replies
richbd What This Legal Page Covers
REACHING OUR DESK

Where to Send a Legal Question

Legal questions don't belong in a chat queue about a stuck deposit, and we route them differently. Put the clause first — the section heading or the sentence you're reading — then the account email you signed up with. That pairing lets the desk find your account and the exact wording in one pass. Screenshots of the page help if you're on mobile and the heading is cut off. You'll get a written reply that quotes the clause; keep it, because it's the answer we stand behind later.

Account email Write from the address on your account so the desk can match you without extra checks. Include the section heading, your region, and what you want us to confirm about it.
Live chat Short legal questions — age rules, region access, whether a term applies to you — are quicker in chat. Have your account email ready; the agent will quote the clause rather than summarise it.
Data requests Want a copy of what we hold, or a correction to it? Send the request from the account email and name the data you mean. We confirm the account before anything moves.
HOW WE HOLD YOUR DATA

How We Hold Your Data

We collect what the account needs to run and not much else: the email you register with, the wallet number you deposit from, and the history of what you did in the lobby. Cookies keep your mobile session alive between tabs and let the browser remember your login state — clear them and you'll be asked for a one-time code again. Retention follows the record, not the marketing list. Close the account and your deposit history stays with our finance records for as long as local law requires; the rest goes.

Session security

Your login lives on the device, not on a shared list. Sign in on a new phone and a one-time code goes to your registered email before the session opens; the old device is dropped.

What we store

Account email, wallet number, deposit and withdrawal records, and your region setting — that's the working set. We don't ask for documents unless a withdrawal check needs them, and they're deleted once the check closes.

Cookies

Two kinds sit on your browser: the ones that keep you signed in, and the ones that tell us which page loaded slowly on mobile. Blocking the first means re-entering a code every visit.

Changing or removing data

Message the support desk from your account email, say what you want corrected or removed, and we confirm the account first. Anything local law requires us to keep, we tell you plainly rather than promise otherwise.

Legal Questions You Send Us

Below are the questions our desk answers most, in the same plain phrasing we use in replies. If yours isn't here, the support section above is the fastest route — quote the clause and we'll answer against it.

Yes — access depends on the law where you live and on eligible regions, so your own jurisdiction sets the rules that bind you. We publish our terms, not a claim that every feature is open everywhere.

We clear pending checks first, then return what's left through the rail it came in on — bKash to bKash, Nagad to Nagad, Rocket to Rocket. Deposit records stay in our finance files while local law requires.

No, and we won't pretend otherwise. Our sportsbook covers cricket markets including BPL and international fixtures, but whether you may use it is a question for your local law, not for us.

Support, and quote the heading you're reading. Write from your account email so we can match the account, and ask for the clause rather than a summary — you'll get the actual wording back in writing.

Finance records — deposits, withdrawals, wallet numbers used — stay for the period local law sets, because those are the figures we'd need if a dispute surfaced later. Everything else is cleared once the account closes.

Yes. Each revision carries a date on this page, and we email the account address before the change takes effect, so you can read the new wording and decide whether you still want the account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.